Frequently Asked Questions

Booking & Appointment FAQ

Everything you need to know before your appointment at Tabi Thai & Bodywork LLC.

How do I book an appointment?

All appointments are booked online through the Tabi Thai & Bodywork scheduling page.

Choose your service, select an available date and time, and follow the prompts to complete your booking.

Once booked, you’ll receive a confirmation email with your appointment details.

Do I need an Acuity account to book?

No! You do not need to create or sign into an Acuity account to schedule an appointment.

Simply book using your name, email, and requested information.

Do I need a card on file?

A valid card may be required to reserve your appointment.

Your card is not automatically charged simply for booking unless payment is required for the service you selected. It may, however, be charged in accordance with the cancellation and no-show policy.

What is your cancellation policy?

Life happens! If you need to cancel or reschedule, please provide at least 24 hours' notice.

Appointments canceled or rescheduled with less than 24 hours' notice are subject to a charge of 100% of the scheduled service price.

By booking an appointment, you agree to this cancellation policy.

What happens if I no-show?

A no-show is when you miss your scheduled appointment without providing notice.

No-shows are charged 100% of the scheduled service price.

After a no-show, prepayment may be required for future appointments.

Please remember that your appointment time is reserved specifically for you. With little or no notice, it can be difficult to fill that opening.

What if I'm running late?

Please reach out as soon as you know you're running late.

Your appointment may still need to end at the originally scheduled time so the next client's appointment can begin as scheduled.

The full appointment price still applies to late arrivals.

If you are significantly late and there is no longer enough time to safely or effectively provide your session, the appointment may be treated as a late cancellation/no-show.

How do I cancel or reschedule?

Use the Change/Cancel Appointment link in your appointment confirmation or reminder email.

Please make any changes at least 24 hours before your scheduled appointment to avoid a late cancellation charge.

If you're having trouble changing your appointment online, please contact me as soon as possible.

What if I wake up sick?

If you're feeling sick or experiencing symptoms of a contagious illness, please reach out before coming in.

Because each situation is different, please contact me as soon as possible so we can determine the best next step.

Please do not come to your appointment sick simply to avoid a cancellation fee.

Do you accept walk-ins?

No. Tabi Thai & Bodywork is appointment only so that each client's time can be reserved specifically for them.

When should I arrive?

Please arrive on time for your scheduled appointment.

If it is your first visit, make sure your intake information is completed before your appointment so we can make the most of your session time.

What should I wear?

It depends on the type of bodywork you're receiving.

For Thai-inspired or clothed bodywork, comfortable, stretchy clothing that allows you to move freely is best.

For table massage, you will be given privacy to undress to your comfort level and will remain appropriately draped throughout the session.

Can I request a specific type of pressure or focus area?

Absolutely. Every session is customized.

Before we begin, we'll discuss what you're experiencing, areas you'd like addressed, pressure preferences, and what you hope to get out of your session.

Please speak up at any point during your appointment if you'd like the pressure, positioning, temperature, music, or another aspect of your session adjusted.

Can I add enhancements to my appointment?

Available enhancements can be selected during booking when offered with your service.

If you decide you'd like to add something after booking, reach out or ask at your appointment. Availability may depend on the amount of time reserved.

How does tipping work?

Gratuity is always appreciated but never required.

If you'd like to leave a tip, you may do so using the available payment options at your appointment.

What forms of payment do you accept?

I accept cash, credit cards, and debit cards.

Payment is due at the time of service unless your appointment has already been prepaid or is covered by an eligible membership, package, or gift card.

Can I book appointments back-to-back or multiple appointments in advance?

Yes! If you prefer a particular day or time, booking your future sessions in advance is encouraged.

Availability can be limited, and recurring clients often find it easier to reserve their preferred times ahead of time.

What if I can't find an appointment time that works for me?

The online calendar reflects current availability.

Cancellations do happen, so check back periodically if you don't see a time that works for you.

What if I have a gift card, package, or membership?

Book your appointment through the regular scheduling page and follow the redemption instructions for your gift card, package, or membership.

Please see the below Gift Cards & Packages FAQ or Membership FAQ for step-by-step instructions.

Have another question?

If you're unsure about your appointment, booking, or which service to choose, please reach out to Tabi Thai & Bodywork LLC before booking. I'm happy to help you determine the best option for your session.

Gift Cards

How do I purchase a gift card?

Gift cards can be purchased online through the Tabi Thai & Bodywork booking page. After your purchase is complete, you’ll receive an email containing your unique gift card code.

Please keep this email—you’ll need the code when book

Do I need to create an Acuity account to use a gift card?

No. You can use your gift card code when booking without creating or signing into an account.

How does the recipient use their gift card?

When booking an appointment:

  1. Choose the service you’d like to book.

  2. Select your preferred date and time.

  3. Enter your information.

  4. Look for “Package, gift, or coupon code.”

  5. Enter the unique gift card code.

  6. The available gift card balance will be applied to the appointment.

If the gift card does not cover the full cost of the appointment, you’ll simply pay the remaining balance.

How do I Book using my package

Book your appointment normally through the Tabi Thai & Bodywork scheduling page.

At checkout, look for:

“Package, gift, or coupon code”

Enter your package code and apply it to the appointment. If the appointment is fully covered by your package, you will not be charged again for the covered service.

Cancellation & No Shows

Appointments booked with a gift card or package are still subject to Tabi Thai & Bodywork LLC's cancellation and no-show policies.

Please provide at least 24 hours' notice if you need to cancel or reschedule.

Late cancellations and no-shows may result in the session or applicable value being forfeited according to the cancellation policy.

I lost my gift card email or code. What should I do?

No worries! Please contact Tabi Thai & Bodywork with the name and/or email address used for the original purchase, and I’ll do my best to locate it for you.

Still having trouble?

If Acuity is asking you to pay even though you have an active gift card or package, don't purchase the appointment a second time.

Double-check that you've entered your unique code in the “Package, gift, or coupon code” field.

If it still isn't working, contact Tabi Thai & Bodywork and include your name and the email address associated with the purchase so I can help.

How do I check my remaining gift card balance?

At the bottom of the Tabi Thai & Bodywork scheduling page, select “Check Code Balance.”

Where could I find my package code?

Your package code is included in the confirmation email you received when you purchased your package.

You may also use the Schedule link in that email, which can automatically connect your code to the booking process.

How do Packages work?

Packages allow you to purchase multiple eligible sessions in advance.

After purchasing a package, Acuity will email you a unique package code. You’ll use this same code when booking each appointment included in your package.

How do I check how many sessions I have left?

Select “Check Code Balance” at the bottom of the online scheduling page.

You can enter your package code or use your email address to receive information about your remaining eligible codes/balances.

  • Book your appointment through my regular online booking page and choose the service included with your membership.

    When you reach the payment portion of booking, enter your membership code in the package, gift certificate, or coupon code field.

    Once your membership is applied correctly, you should not be charged the regular session price.

    You do not need to create or sign into an Acuity account to use your membership.

  • Your membership code is provided when your membership is set up.

    I recommend saving your code in your phone so you have it each time you book.

    If you can’t find your code, it is included in your intial membership sign up email.

    If all else fails, reach out and I can help.

  • Yes! You are always welcome to tip at the time of your appointment.

    If Acuity does not give you an easy tipping option online, there is no need to worry about adding it when you book.

  • What if I need to cancel or reschedule?

    Please provide at least 24 hours' notice when canceling or rescheduling your appointment.

    Appointments canceled with less than 24 hours' notice may be charged the full session amount. No-shows are also responsible for the full session amount.

    Because your appointment time is reserved specifically for you, membership appointments follow the same cancellation and no-show policies as regular appointments.

  • Technology isn't always as relaxing as massage. 😉

    If your code won't apply, your appointment is showing the wrong price, or something simply doesn't look right, please reach out to me rather than paying twice.

    Send me your name, appointment date, and a screenshot if possible, and I'll help get it sorted out.

  • When booking:

    1. Choose your membership service.
    2. Pick your appointment time.
    3. Enter your membership code.
    4. Make sure your membership has been applied before paying.
    5. If anything looks wrong, contact me before submitting payment.

    Thank you for being part of the Tabi Thai & Bodywork membership community. I truly appreciate your continued trust and support. 🤎

    Tabi Thai & Bodywork LLC

Membership FAQs